With over four years of hands-on experience in IT, I specialize in providing innovative and reliable technology solutions. My journey in the IT field has equipped me with a diverse set of skills, from cybersecurity to cloud management, ensuring that I deliver comprehensive and efficient services.

Core Competencies:

• Cybersecurity & Compliance: Certified in CompTIA Security+ and Proofpoint Security Awareness, I have a strong foundation in implementing security protocols and ensuring compliance with industry standards, including SOC2.

• Cloud Management: Proficient in Azure (AZ-900 Certified) and Google Cloud Platform (GCP), I manage cloud infrastructures, optimizing resources and enhancing system performance.

• Endpoint Management: Experienced with Cisco Meraki & Microsoft Intune MDM, I specialize in managing and securing devices across multiple platforms, including Windows, Mac, and iOS.

• Automation & Scripting: Skilled in PowerShell, Bash, Python, and SQL, I automate processes to improve efficiency and reduce human error.

• Data Management: My background includes managing and securing data, with experience in Salesforce, databases, and software testing.

Professional Experience:

IT Specialist | TSIA | October 2021 - Present

• Lead the implementation of endpoint protection and device management protocols.

• Enhanced security measures, achieving compliance with SOC2 standards.

• Managed cloud resources, optimizing Azure and GCP environments.

Data Analyst Intern | Genentech | June 2021 - September 2021

• Assisted in data security projects, focusing on compliance and data integrity.

• Developed scripts to automate data management tasks, reducing processing time by 30%.

IT Help Desk | California State University San Marcos (CSUSM) | September 2020 - May 2021

• Provided technical support to over 500 students and faculty members, resolving 95% of issues within the first contact.

• Managed software installations, updates, and security patches across campus devices.